Software Engineer

About the job

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, weve built the best cloud-based Customer Experience (CX) service offerings ever. It was built from the ground-up in the cloud and handles millions of interactions per day. We have hundreds of services deployed across global environments, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.

What this role is:

You will help provide delivering software and solutions to various Genesys Cloud Service teams. As a global enterprise company, we have hundreds of microservices and tools and the operational overhead of manually making infrastructure changes does not scale. Your role will be to automate these tasks and make the individual services teams more efficient and feature focused. This team will build features to enhance the customer onboarding experience. You will coordinate closely with individual service teams to deliver solutions.

What this role isnt:

As a software engineer, you will be responsible for day-to-day development and maintenance of features. This role isnt building html templates or simple single page sites. You will be creating automation that will help roll changes out across hundreds of complex service teams.

What youll bring to the table:

To be successful, you need to have a strong understanding of modern programming language like Golang (or Java), various SDKs and REST API solutions. We need people who are strong problem solvers, who have an operational and developer operations mindset that want to make other teams more efficient. You need to be curious and keep abreast of new tools and technology. Being resourceful and detail-oriented is also a key to success on our team.

Some details about what you will do:

• Standup with the team for open communication, idea sharing, supporting other team members, answering questions.
• Participate in code reviews to learn, grow, and teach team members.
• Develop automation tools for a wide variety of problems spaces
• Unit, integration, and manually test code that you've developed.
• Look for areas of improvement, with the code, architecture, and infrastructure.
• Answer questions for other team members.
• Openly communicate progress and concerns.
  
  

• Youll need 3-5 years of in a language like Java, .NET or Golang. The more experience you have with Angular, Vue, Node, or React the better.
• You will need to have experience building backend REST APIs, ideally using Java, Golang or Kotlin.
• The problems we are trying to solve arent easy. You need to be willing to step in and help find solutions to the complex challenges.
• We dont just lock ourselves in the office all day. Having strong communication skills is a must for our team.
• Must be willing to provide technical guidance and leadership on projects across multiple technical teams to solve a problem
  
  

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
• The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company.
• Keep you in the loop: complete support and transparency from our global and local leaders.
• An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community.
• Career development: we will support your professional growth because your goals are important to us.
• Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.
• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
• Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
• And a fabulous new HQ from near Nyugati Railway Station at Budapest.