Job Description
In This Role, Your Responsibilities Will Be:
- Configure and administer the technical components of the LXP.
- Investigate, diagnose, and resolve escalated support issues.
- Assists in testing new platform features, as necessary.
- Produce and maintain documentation for content release processes, technology integrations and LXP configurations to facilitate development and support efforts.
- Serve as a technical point-of-contact for the content development team to advise on best practices in utilizing the LXP and advise on the impact of platform updates to existing curriculum.
- Partner with the IT Customer Learning Product Manager to ensure successful deployment of the desired learning experience through activities such as:
Evaluate LXP functionality to offer efficient, high quality, and scalable solutions that support business requirements.
Build a deep understanding of interdependent system and LXP technologies to facilitate ongoing improvements.
Collaborate on the backlog of feature ideas.
- Be actively engaged in project management meetings
- Maintain daily work records and time on project tasks
Who You Are:
you will be responsible for analyzing business requirements, designing and developing software solutions, maintaining existing applications, and continuously improving application reliability. This role combines programming expertise with analytical skills to solve complex problems, enhance system functionality, and ensure robust performance.
For This Role, You Will Need:
- Intermediate advanced English level (B2+ and above)
- BS in Information Technology, Business or related field
- 3+ years demonstrated experience providing customer-driven solutions, support, or service.
- Demonstrated experience with administration of web-based technology solutions including configuration-based functionality and customization with html, css, and other common web technologies.
- LXP Management Experience (Thought Industries).
- Demonstrated experience working across stakeholder and delivery teams to execute on requirements.
- Demonstrated aptitude for systems-thinking, evaluating events in a larger context, and root cause analysis.
- Strong understanding of architecture, UI, and configuration of web-based applications direct experience with online learning platforms is preferred but not required
- Strong background in unit, system, and user acceptance testing in conjunction with issue tracking and resolution processes
- Solid knowledge and understanding of how technology can enable impactful and effortless learning experiences.
- Knowledge and understanding of instructional design processes and tools is preferred but not required.
- Strong verbal and written communication skills
- Experience with Agile/Scrum methodologies and project delivery
Preferred Qualifications That Set You Apart:
- Strong written, verbal and presentation skills along with customer focus.
- Innovative, out of the box thinker.
- Experience with Azure DevOps
- Experience with Salesforce is very desirable.
- Experience working in an international environment
- Experience with cloud platforms, particularly AWS.
- Hands-on experience with containerization technologies like Docker and orchestration tools such as Kubernetes.
